General conditions
1.1. The General Terms and Conditions apply to the legal relations arising between the customers of the Intar TSS online store (hereinafter the Customer) and the owner of the online store JAM Solutions OÜ when purchasing goods.
1.2. The general conditions cannot be in conflict with the legal norms in force in the Republic of Estonia, and if necessary (in case of disputes or missing information) these norms have been supplemented.
1.3. JAM Solutions OÜ reserves the right to unilaterally change these terms and conditions and product prices. Changes and additions to the terms and conditions and product prices will take effect from the moment the said information appears on the website www.intar.ee. If the Customer forwarded his order before the changes to the terms and conditions came into force, the terms and conditions valid at the time of forwarding the order shall apply to the Customer, unless otherwise provided by law or these terms and conditions.
1.4. The goods are purchased through JAM Solutions OÜ’s website www.intar.ee.
1.5. By placing an order on the website www.intar.ee, the Customer confirms that he has read the terms and agrees with them.
Making a purchase
2.1. The customer adds the products they like to the shopping cart and places an order through the e-store.
2.1.1. The customer chooses a suitable payment method: bank links Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank’s page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the accountable processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to stock shortage or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
2.1.2. The products in the shopping cart are also available to other Customers until the order is confirmed.
2.2. After confirming the purchase, an order confirmation will be sent to the Customer’s e-mail.
2.3. The sales contract is considered concluded if the Customer has paid 100% to the current account of JAM Solutions OÜ for the order within a maximum of 2 calendar days.
Payment for the ordered goods
3.1. The customer selects the appropriate payment method for the order in the shopping cart of the online store before confirming the order. The payment methods available in the Intar.ee online store are bank links of Estonian banks, credit card payments, Paypal.
Delivery of goods
4.1. The goods are sent to all European countries and, by special agreement, elsewhere.
4.2 The customer pays for sending the goods.
4.3 The delivery method is chosen by the customer. Possible delivery methods in Estonia are Itella SmartPOST parcel machine, Omniva parcel machines, Self-picking option (Lohu12b, Tallinn) and in case of international shipment by special agreement depending on the goods and place of delivery.
4.4 Shipments within Estonia will generally reach the destination specified by the buyer within 7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 30 calendar days. In exceptional cases, the right to deliver the goods within up to 45 calendar days.
4.5 The goods in stock will be shipped to the customer within a maximum of three working days after receipt of payment. In the case of ordered goods, the delivery time information is displayed on the product page. Information about the stock of the goods is also displayed on the product page.
Withdrawal from the order
5.1. If the goods ordered by post do not fit or do not meet the Customer’s expectations, the Customer has the right to return it. Intra MW OÜ customer support must be notified of the return of the product before posting within 14 days of receiving the goods by sending information to order@intar.ee.
5.1.2. The return must be delivered to JAM Solutions OÜ within 14 days from the sending of the return notification.
5.2. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
5.3. The money for the returned order will be returned to the Customer’s bank account as soon as possible, but not later than within 14 days from the receipt of the notice of withdrawal from the contract by JAM Solutions OÜ (§56 (3) of the LPA).
5.3.1. JAM Solutions OÜ will return the postage paid upon ordering to the Customer in addition to the amount of the product, if the Customer returns the order in full.
5.3.2. If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the online store, the Online Store does not have to be available to the consumer.
e reimburse a cost that exceeds the cost of the normal delivery method.
5.4. The costs of returning the goods shall be borne by the Customer in accordance with § 194 (1) of the LPA, unless the delivered thing does not correspond to what was ordered.
5.5. If the goods are damaged, which was not identified on external inspection and which did not occur when opening the package, or if the goods are not what the Customer ordered, JAM Solutions OÜ will bear the return cost. To avoid confusion, please notify JAM Solutions OÜ by e-mail in advance about the defect / wrong product.
5.6.If the returned product has been damaged and this situation is caused by circumstances caused by the Customer’s misuse of the product, the Customer’s fault or negligence, the Customer shall compensate for the decrease in the value of the product.
5.7. JAM Solutions OÜ is not responsible for color differences that may result from different display settings between the Customer and JAM Solutions OÜ monitors.
5.8. If the Customer makes a post to the wrong parcel machine or to the wrong address, the parcel provided by JAM Solutions OÜ will not be picked up and will be returned to the Customer. The postage of a new post will also be borne by the Customer.
Deadline for submitting a claim and return of non-compliant products
6.1. Pursuant to § 218 (2) of the Law of Obligations Act, the Customer has the right to file a claim within two years from the receipt of the goods. In the case of a defect that has occurred during the first six months, it is assumed that it existed at the time of purchase of the product and the nature of the defect must be determined by JAM Solutions OÜ.
6.2. If the product is defective for the first time, the Seller chooses which remedy to apply (whether the product is repaired or replaced).
6.3. If the repair or replacement of the product causes unreasonable inconveniences to the Customer (incl. Also repeated repairs), the Customer may withdraw from the contract and recover all the money paid (§ 223 (3) of the LPA).
6.4. In the event of an unexpected defect, the Customer must send an e-mail to order@intar.ee with the following information:
6.4.1. Customer name and contact details;
6.4.2. the Date on which the complaint was lodged;
6.4.3. Date of order;
6.4.4. A defect in the product, if possible, include photos;
6.4.5. Claim submitted to JAM Solutions OÜ;
6.4.6. invoice number, if possible attach a copy of the invoice.
6.5. The corresponding application must be sent no later than 2 months after the occurrence of the defect. If the specified term is not observed without good reason, the Customer loses the right to demand that JAM Solutions OÜ repair the product or replace the part free of charge.
6.6. JAM Solutions OÜ is not responsible for:
6.6.1. Damage to the product due to the customer’s fault or negligence;
6.6.2. Defects caused by improper use of the product;
6.6.3. Natural physical wear and tear of the product during normal use.
Liability and force majeure
7.1. JAM Solutions OÜ is liable to the Client for the damage caused by JAM Solutions OÜ by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
7.2. The Client shall be liable to JAM Solutions OÜ for the damage caused by the Client by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
7.3. Neither party shall be liable to the other party and its conduct shall not be considered a breach of these terms due to delay or failure to perform any of its obligations unless the reason for such delay or failure was beyond the control of that party (force majeure).
7.4. JAM Solutions OÜ does not compensate for the moral damage that may be caused to the Customer by changing the delivery times, prices and other conditions within the framework of these conditions.
Other conditions
8.1. JAM Solutions OÜ uses the personal data provided by the Customer only to fulfill the Customer’s purchase order. JAM Solutions OÜ does not disclose information that has become known during purchases to third parties, except for to partners for delivery of the order and in cases prescribed by law.
8.2. In matters not regulated in these terms and conditions, the Client and JAM Solutions OÜ shall be guided by the legislation in force in the Republic of Estonia and other acts regulating the relations between the parties.
8.3. Disagreements and disputes arising from the fulfillment of these conditions shall be settled by the parties primarily through negotiations. If the disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Customer and JAM Solutions OÜ have the right to apply to the Consumer Protection Board or a court to protect their rights.
8.4. JAM Solutions OÜ has the right to choose its clientele.
8.4.1. If the order has been placed by the Customer and JAM Solutions OÜ does not wish to serve the given Customer, the order will be canceled and if the invoice is paid, the money will be returned to the Customer within 14 days.
